• Bullet Proof® Salesperson
• Bullet Proof® Office Professional
• Diversity Training
• Team Building

January

• How to Exceed Customer Expectations
• Recognition: The Key to Higher Performance

February

• How to Be a Transformational Leader
• How to Become a Stress Buster

March

• Negotiating to Win
• The Listening Advantage

April

• How to Tap the Creativity of Your Management Team
• Projecting a More Positive Self-Image

May

• How to Hire, Train and Reward Employees
• Creating Leaders Through Mentoring

June

• Developing a Time Investment Strategy
• Increasing Productivity Through Motivated People

July

• Using Strategic Thinking to Improve Strategic Planning
• How to Develop and Maintain Rapport

August

• Seven Steps to Effective Delegation
• Motivating Through Positive Communication

September

• How to Deal with Difficult Customers
• Leaders Make Change Work

October

• How to Connect: Communicate at a Higher Level
• How to Help Employees Be Their Best

November

• The 70-Minute Hour
• Effective Telephone Communication

December

• Effective Planning: A Seven Step Formula
• Dealing with Difficult People