This one-day advanced training program for Executive Secretaries,

Administrative Assistants and other office personnel focuses on the

following:

 

Session One:

Working As Partners

• What managers value most in an office professional

• Completing the communication loop

• When/why your manager should include you in meetings

• Empowering yourself

• Delegating when there is no one but you

 

 

Session Two:

Professional Image

• The three dimensions of image

• What you can learn from criticism

• Non-verbal communication

• How to demonstrate accountability

• The message you want to send

 

 

Session Three:

Managing Priorities

• How to organize your manager

• Managing the paper flood

• Controlling interruptions

• Juggling multiple managers

• Dealing with "rush" jobs

 

 

Session Four:

How To Have a Happy, Successful Life & Career

• What you give is what you get

• Confirm.don't assume

• When and when not to sweat the details

• How to say no

• Building a support network